Frequently Asked Questions (FAQ)
Welcome to the Prime Haul Help Center! Below you'll find answers to the most common questions about orders, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our customer support team — we’re always happy to help!
Who are you?
Glad to meet you! We are Prime Haul. Our mission to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!
📦 Shipping & Delivery
Where do you ship?
We currently ship to the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE).
How long does shipping take?
Orders typically arrive within 7–14 business days. Delivery times may vary slightly depending on your location and customs clearance.
Do you offer international shipping?
At the moment, we only ship within KSA and UAE. We hope to expand to more countries soon!
How much is shipping?
Shipping fees are calculated at checkout based on your location and the weight of your order.
🔎 Order Tracking
How can I track my order?
Once your order ships, we’ll upload your tracking information as soon as possible. You can check it anytime on our Track Your Order page.
I haven’t received my tracking info yet — what should I do?
Tracking details are typically available within a few days of placing your order. If it’s been longer than 3 business days and you still haven’t received an update, please contact us.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in original condition. To start a return, please reach out to our support team.
Do you offer exchanges?
Yes! If you received the wrong item or something arrived damaged, we’re happy to send a replacement. Simply contact us within 48 hours of receiving your order for the exchange.
How do I return an item?
Simply contact us within 48 hours of receiving your order and provide the reason for the return. We’ll guide you through the process.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options available at checkout.
Is it safe to shop on Prime Haul?
Absolutely. Our website uses secure encryption to protect your personal and payment information.
🛒 Orders & Products
Can I change or cancel my order?
We process orders quickly, but if you contact us within 2 hours of placing your order, we’ll do our best to make changes before it ships.
What if an item I want is out of stock?
We restock popular items regularly. You can sign up for restock alerts on the product page or check back soon!
Are your products authentic and high quality?
Yes — every item on Prime Haul is carefully selected for quality, durability, and value. We only offer products we’re proud to stand behind.
💬 Need More Help?
Still have questions? No problem — just contact us and our friendly support team will get back to you as soon as possible.